Politique d’expédition
Shipping & Delivery
From checkout to delivery, we're committed to making your shopping experience smooth and dependable. Every ANKIEJOY order is carefully prepared, securely packaged, and shipped with tracking so you can follow its journey every step of the way.
Fast Processing
Most in-stock orders are prepared within 1–2 business days.
Worldwide Shipping
We proudly deliver jewelry to customers across most countries and regions.
Tracked Delivery
Tracking information is emailed once your order has been dispatched.
Secure Packaging
Every order is carefully packed to help ensure it arrives safely.
Order Changes & Cancellations
If you need to update your shipping address, modify your order, or request a cancellation, please contact our Customer Care team as soon as possible at service@ankiejoy.com.
Once an order has entered the shipping process, it can no longer be changed or canceled. Reaching out early gives us the best chance to accommodate your request before fulfillment begins.
Order Processing
After your payment has been successfully confirmed, our fulfillment team begins preparing your order for shipment.
Standard Orders
Most orders are processed within 24–48 hours on business days.
Business Days
Processing times exclude weekends and public holidays.
Made-to-Order Items
Personalized or pre-order jewelry may require additional production time before shipment.
Shipping Destinations
ANKIEJOY currently ships to customers worldwide. Delivery availability may vary depending on your country or region. If shipping restrictions apply to your location, we'll notify you before your order is processed.
Estimated Delivery Time
Delivery estimates include transit time only. Total delivery time equals order processing time + shipping time.
Shipping Fees
Shipping charges are determined based on your order value and delivery destination. Your final shipping cost will be displayed during checkout before payment is completed.
Free Shipping
$75+
Enjoy complimentary standard shipping on qualifying orders.
Standard Shipping
$7.99
Applies to most destinations for orders below the free shipping threshold.
Remote Areas
$19.99
Additional charges may apply for destinations served by remote delivery networks.
Taxes & Duties
Import taxes, customs duties, or local fees (if applicable) are determined by your destination country and remain the responsibility of the recipient.
Delivery Notes
While we work closely with trusted logistics partners to deliver every order as quickly as possible, delivery times are estimates and may occasionally vary.
Customs Clearance
International shipments may require additional processing by local customs authorities.
Weather Conditions
Severe weather events may temporarily affect transportation schedules.
Public Holidays
National holidays in the origin or destination country may extend delivery times.
Carrier Delays
Unexpected transportation or operational delays may occur during peak shipping periods.
Once your order has been dispatched, you'll receive a shipping confirmation email containing your tracking number. If tracking information doesn't update immediately, please allow the carrier 24–48 hours to activate the tracking record.
Need Shipping Assistance?
If you have questions about shipping, delivery, or tracking your package, our Customer Care team is always happy to assist you.
Email Support
service@ankiejoy.com
Most inquiries are answered within one business day.
Order Tracking
Please include your order number when contacting us so we can locate your shipment more efficiently.
Helpful Information
Explore more resources to make your shopping experience even smoother.