Returns & Exchanges
Shop with confidence knowing that our Customer Care team is here to help if your purchase isn't quite right. We've designed our return and exchange process to be straightforward, transparent, and fair while ensuring the quality and hygiene of every piece we offer.
30-Day Returns
Eligible items may be returned within 30 days after delivery.
Easy Exchanges
Exchange eligible jewelry for another size or available style.
Fast Refunds
Approved refunds are processed promptly after inspection.
Dedicated Support
Our Customer Care specialists are ready to assist throughout the process.
Return Eligibility
To help us process your request as quickly as possible, please ensure your return meets the following requirements.
Within 30 Days
Submit your return request within 30 days of receiving your order.
Original Condition
Items should be unworn, undamaged, and free from signs of use.
Complete Packaging
Please include the original jewelry box, certificates, and any accessories that came with your order.
Proof of Purchase
Provide your order number or purchase confirmation so we can locate your order.
Returns that do not satisfy these conditions may be declined or subject to additional review.
Items Not Eligible for Return
To maintain product quality and hygiene standards, certain products cannot be returned or exchanged unless they arrive damaged, defective, or you receive the wrong item.
Personalized Jewelry
Custom-made or engraved pieces created specifically for you.
Final Sale Items
Products marked as Final Sale or Non-Returnable at the time of purchase.
14K Solid Gold Jewelry
All solid gold pieces are considered final sale unless a manufacturing defect exists.
Gift Cards & Digital Products
Electronic gift cards and digital products are not refundable.
For health and hygiene reasons, flat back earrings and other pierced jewelry cannot be returned or exchanged after delivery unless there is a verified quality issue or a fulfillment error.
How the Return Process Works
Our return process is designed to be simple and easy to follow from start to finish.
Step 1 · Contact Customer Care
Email service@ankiejoy.com within 30 days of delivery with your order number, the email used for purchase, and a brief explanation of your request.
Step 2 · Return Authorization
Our support team will review your request and, if eligible, provide return instructions along with the appropriate return address.
Step 3 · Send Your Return
Once your return has been approved, securely package the item and send it using the instructions provided by our Customer Care team. Please do not return any items without prior authorization, as unauthorized returns may experience processing delays or be declined.
Step 4 · Inspection & Verification
After your package arrives, our team will carefully inspect the returned item to confirm that it meets our return requirements. Most inspections are completed within 3–5 business days after delivery to our return facility.
Step 5 · Refund or Exchange
Once your return has been approved, we'll either process your refund to the original payment method or prepare your replacement item, depending on the option you selected.
Return Shipping
For USA Customers
Approved U.S. returns can be sent to our domestic return facility. To ensure your return is routed correctly, the return address will be provided after your request has been reviewed and approved.
For International Customers
For orders shipped outside the United States, return instructions will be provided individually by our Customer Care team. Return destinations may vary depending on the product category and your location.
Return Shipping Costs
If your return is the result of a quality issue or our fulfillment error, we'll cover the return shipping costs. For all other approved returns, customers are responsible for the cost of return shipping.
To avoid damage during transit, please package your return carefully and retain the tracking number until your return has been successfully processed.
Refund Information
Once your return has passed inspection, your refund will be issued using the same payment method used for your original purchase.
Inspection
Usually completed within 3–5 business days after your return is received.
Refund Processing
Refunds are issued immediately after approval to your original payment method.
Bank Processing
Most financial institutions complete the transaction within 5–10 business days.
Shipping Fees
Original shipping charges are refundable only when the return results from a verified quality issue or shipping error.
Exchanges & Order Changes
Need a different size or another available style? We'll be happy to help with an eligible exchange.
- Submit your exchange request following the same return process.
- Tell us which size or product you'd like to receive instead.
- Replacement items are prepared after your returned item has been inspected and approved.
- If your order has not yet entered processing, cancellation requests can usually be accommodated.
- Most orders begin processing quickly, so we recommend contacting us as soon as possible if you wish to modify or cancel your order.
Additional Information
Returns That Don't Qualify
Items that do not satisfy our return requirements may be returned to the sender without a refund.
Packages Lost in Transit
If your return package is delayed or appears to be lost, please contact us with your tracking information so we can assist in locating the shipment.
Need Assistance?
If you have any questions about returns, refunds, or exchanges, please contact our Customer Care team at service@ankiejoy.com. We're always happy to help.
Helpful Information
Looking for more information? Explore our customer support resources below.