ANKIEJOY CUSTOMER CARE

Privacy Policy

1. Information We Collect
Identity & delivery data: Full name, billing/shipping address, contact phone, registered email, used for order fulfillment & customer after-sales communication
Payment data: All transactions processed by PCI-DSS certified third-party payment gateways. Ankiejoy never stores complete credit card, debit card or digital wallet original information
Technical browsing data: IP address, device model, browser type, access records, cookies, collected to optimize website browsing experience & personalized jewelry recommendations
2. Usage Scope of Personal Data
Complete order production, logistics arrangement, after-sales inspection & refund processing
Send tracking notifications, order status updates, maintenance care guides
Deliver new product releases, exclusive member discounts only with your active subscription consent
Identify & block fraudulent payment orders to guarantee transaction security
3. Data Security Protection
We adopt bank-level SSL/TLS full encryption for all user information transmission. Only authorized internal staff with business demand can access your data. Ankiejoy will never sell, rent, lease or trade your personal information to third-party marketing agencies.
4. Your Legal Data Rights
Access & Modify: Request a full copy of stored personal data or revise wrong information via service email
Data Erasure: EU & California users can submit permanent data deletion requests separately; other regions apply universal data removal rules
Marketing Opt-out: One-click unsubscribe link attached to every promotional email, stop marketing push at any time
Data Restriction: Request us to suspend data processing for marketing purposes
5. Third-Party Service Providers
We share minimal necessary order information with logistics carriers, payment processors, Shopify platform. All third parties are restricted by their independent privacy policies. We are not responsible for data risks generated on external hyperlink websites.
6. Policy Revision Notice
If we adjust this privacy policy, updated version will be published on this page with new effective date; continuous website browsing represents acceptance of revised rules.
Effective Date: July 6, 2026
We fully comply with EU GDPR & California CCPA regulations, committed to fully protecting your personal data privacy.